Your privacy matters to us. This policy explains how Lotus Holistic Wellness collects, uses, and protects the information you share with us when booking massage therapy services or browsing our website.
Information We Collect
When you use our website or contact us to schedule an appointment, we may collect the following information:
Contact Information: Your name, email address, and phone number when you submit our booking or contact form.
Appointment Details: Information you share about your health, preferences, or massage goals to help us personalize your session. This may include relevant health history you voluntarily provide.
Usage Data: Standard web analytics information such as browser type, pages visited, and time spent on the site. This data is collected in aggregate and cannot be used to identify you personally.
Communications: Any messages, questions, or feedback you send us directly.
How We Use Your Information
We use the information we collect solely to provide and improve our services:
- Scheduling & Confirmations: To confirm your appointment, send reminders, and follow up after your session.
- Client Communication: To respond to your questions, requests, or concerns in a timely manner.
- Service Personalization: To tailor your massage session based on your preferences and health needs.
- Business Improvements: To understand how clients find and use our website so we can improve the experience.
We do not use your information for automated decision-making or profiling.
Health Information
Any health-related information you share with us — such as medical conditions, injuries, or pregnancy status — is used exclusively to provide safe, appropriate therapeutic massage services.
This information is kept strictly confidential and is never shared outside of your direct care. We comply with all applicable Arizona state laws regarding client health privacy in massage therapy practices.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. Our website uses HTTPS encryption, and we limit access to your information to only those who need it to operate our business.
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access the personal information we hold about you.
- Correct any inaccurate information we have on file.
- Request deletion of your personal information, subject to any legal obligations we have to retain it.
- Opt out of marketing communications at any time by replying "unsubscribe" to any email we send.
To exercise any of these rights, please contact us at the information below. We will respond to your request within 30 days.
Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically.
Continued use of our website after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please reach out:
Lotus Holistic Wellness, LLC 1237 S Val Vista Dr, Mesa, AZ 85204 Phone: (602) 845-9447 Email: upsurge.traffic@gmail.com
We are committed to resolving any privacy concerns promptly and transparently.